Terms of Service

These terms apply to all cleaning services booked with Safai Bangladesh. By confirming a booking, you agree to the terms below.

1. Quotations and estimates

Estimates produced by the online price estimator are indicative only. The final price is confirmed in a quotation, by phone, message or in writing, before work begins. Final pricing may vary depending on the property condition, size, scope of work, manpower and additional requirements. Work outside the agreed scope is carried out only with your approval and may be charged separately.

2. Bookings

A booking is confirmed once the date, time, scope and price have been agreed by both parties. Please provide accurate information about the size, condition and access of the property so that the right team and equipment can be assigned.

3. Access, water and electricity

The customer provides access to the property at the agreed time, along with water and electricity for the duration of the job, and arranges any permission required by the building management or security.

4. Valuables and fragile items

Please secure cash, jewellery, important documents and fragile or high-value items before the team arrives, and inform us in advance of any surfaces or items that require special care.

5. Payment

Payment terms, including any advance for large or contract jobs, are stated in your quotation. For regular and contract services, invoicing terms are set out in the service agreement.

6. Rescheduling and cancellation

If you need to reschedule or cancel, please inform us as early as possible by calling +8801354425120, so that the team can be reassigned.

7. Service quality

Each job ends with a walk-through with the team leader. If you are not satisfied with any part of the work, please point it out before the team leaves, or contact us as soon as you notice it, and we will review it promptly.

8. Safety

Our team may decline work that cannot be carried out safely, such as unsecured work at height or tanks without safe access, and will explain the reason and suggest an alternative.