Cleaning Service FAQ

Call or WhatsApp us, or send the free quote form with your address, the service you need and a preferred date. We confirm the scope, price and time before the visit.

Yes. Our teams bring the machines, tools and cleaning solutions needed for the job. We only need access to water and electricity.

We serve Dhaka city — including Gulshan, Banani, Uttara, Dhanmondi, Mirpur, Bashundhara, Badda, Motijheel and many more areas — and nearby towns such as Savar, Keraniganj and Tongi.

Price depends on the service, the size and condition of the space, the scope of work and the manpower required. The online estimator gives a quick range, and we confirm the final price before starting.

Yes. Our cleaners are trained on the methods, equipment and products for each service, work in uniform and are supervised on site.

Same-day or next-day visits are possible when a team is available. Call us to check today’s availability.

Payment details are confirmed with your quotation. Please ask our team for the options available for your booking.

Every job ends with a walk-through. If something has been missed, tell us before the team leaves so it can be put right, or contact us as soon as you notice it.

A typical two- or three-bedroom flat takes three to six hours with two or three cleaners. We confirm the time when we quote.

Home cleaning covers the visible, everyday cleaning of every room. Deep cleaning goes further — inside cabinets, behind furniture, grout, grease and build-up — and takes longer.

We recommend that someone is home at the start and at the end for the walk-through. Many customers leave a family member or caretaker during the job.

Yes. For weekly or fortnightly visits, see our regular cleaning service, which is priced per visit with a fixed schedule.

Most Dhaka homes benefit from a deep clean every three to six months, and before Eid, events or a change of tenant.

Yes, we move light and medium furniture to clean behind and under it, then put it back. Very heavy items such as almirahs are cleaned around unless agreed in advance.

No. Sofa, carpet and mattress cleaning use separate extraction machines and are quoted separately, but they can be done on the same day.

A typical flat takes six to ten hours with three to five cleaners. Large houses or very dirty spaces can take longer.

Yes. Most office cleaning is done early in the morning, in the evening or on weekly holidays.

Yes. Daily, alternate-day, weekly and monthly schedules are available. For a full-time cleaner stationed at your office, see our cleaner supply service.

We only clean areas you approve. Our staff do not move papers or open drawers, and restricted rooms are cleaned only with your staff present.

Price depends on floor area, number of washrooms, frequency and timing. We quote after a short site survey.

Usually four to eight hours depending on fabric thickness, humidity and ventilation. A fan and open windows speed it up.

Many stains come out fully, but old, set-in or dye-based stains may only lighten. We tell you honestly before we start.

Yes. Leather is cleaned with a leather-specific cleaner and then conditioned — it is never shampooed with water.

By the number of seats. A standard three-seater counts as three seats; L-shaped sofas are counted by seat.

Usually three to six hours, depending on the carpet, humidity and airflow. Air movers help.

No — we clean on site. Very large or delicate rugs may need extra drying time, which we explain in advance.

Yes, after a fibre and colour test. Delicate rugs are cleaned with a low-moisture method.

High-traffic office carpets benefit from extraction cleaning every three to six months, with daily vacuuming in between.

In most cases yes. Low-moisture extraction usually dries in four to six hours with good airflow.

HEPA vacuuming and extraction remove a large share of dust mites and their debris. For bed bugs, you need pest control, which we also provide.

Enzyme treatment usually removes the odour and lightens the stain. Old stains may not disappear completely.

Yes, both sides and the edges, unless the mattress is one-sided.

We use kitchen degreasers and rinse every surface afterwards so no residue is left where food is prepared.

Yes, if they are emptied before we arrive. Cabinet fronts and tops are always included.

The exterior and removable filters are included. A full internal hood and duct degrease is our kitchen hood cleaning service.

Most home kitchens take three to five hours depending on size and how much grease has built up.

Most scale and yellow staining can be removed or greatly reduced with the right descaler. Very old stains etched into tiles may not come out fully.

We avoid harsh acids that damage fittings and grout. Stronger products are used only where they are safe for the surface.

We rinse and ventilate after cleaning. Fragrance-free products are available on request.

As many as you need — the team size is matched to the number of bathrooms.

We clean exterior panes that can be reached safely from inside or balconies. High facades need rope or gondola access and are quoted after a survey.

Yes. Frames, grills and sliding tracks are cleaned as part of the service.

By the number of windows or glass panels, with larger panels counted as more than one.

Yes, usually with a glass scraper, as part of post-construction cleaning.

No. Floor cleaning removes dirt and restores the natural finish. Polishing uses grinding pads or crystallisation to create a shine on marble and mosaic.

Yes. We use pH-neutral cleaner on marble. Acidic cleaners etch marble, so we never use them.

No. We remove the cleaning solution with a wet vacuum and rinse, which leaves floors less slippery than mopping residue.

Yes, as part of post-construction cleaning.

With correct daily care, a polished marble floor keeps its shine for six to twelve months in a home, less in high-traffic lobbies.

Light scratches and dullness can be honed out. Deep scratches, chips and cracks need stone repair.

We protect walls and furniture and use wet vacuums to collect slurry, so the mess is controlled.

Ceramic and porcelain tiles cannot be polished like stone, but they can be deep scrubbed. See our floor cleaning service.

Every six months is a good routine for most Dhaka buildings, and immediately if the water smells, looks cloudy or has visible particles.

Usually two to five hours per tank, depending on its size and condition. We agree the time in advance.

We use a measured chlorine solution and rinse the tank afterwards before refilling, so no harmful residue remains.

Yes. Underground reservoirs and rooftop tanks are both cleaned, usually on the same visit.

Treatments are applied only where pests live, and we give clear re-entry times. Keep children and pets away during treatment and until the treated area is dry or ventilated.

Bed bugs usually need at least two treatments about two weeks apart, because eggs hatch after the first treatment.

Gel baiting usually does not require you to leave. For residual spraying, stay out of treated rooms for the time the technician advises.

We schedule follow-up visits where the treatment requires them and explain what results to expect. Re-infestation from neighbouring units can occur, so prevention advice is part of every job.

Weekly, fortnightly or monthly. Some homes book two visits a week.

We try to send the same team each time. If someone is on leave, a trained replacement follows the same checklist.

Yes. Tell us a day or two ahead and we will pause or reschedule.

If your home has not been professionally cleaned recently, a first deep clean makes regular visits more effective.

Most contracts run for six or twelve months, but shorter trial periods can be agreed.

A named Safai Bangladesh supervisor inspects the site and is your point of contact.

They can be. We quote with or without washroom consumables and cleaning materials.

We send a trained replacement so the schedule is maintained.